"Arrogant surgeon,non existent patient liaison..."

About: Holly House Hospital

I went in for a Partial menesectomy of the left knee .When i first see the surgoen the operation seemed as though it was very routine and i would be back to basic fitness in no time .Day of surgery was ok and no complaints but during my follow up appointment i was concerned that i had not had been given any physiotherapy and that my muscles in my operated leg were not working properly , well the surgeon did not want to listen to me and was raising their voice and interrupting anything i had to say and gave me a bleak outlook on the future by telling me to expect Arthritis in 8/10 years and that forget stem cell treatment as no one would offer me it , then ushered me out of the door all in 3 minutes flat for what was supposed to be a 20 minute appointment paid for by the NHS .I have since tried to contact customer services and they have been very very illusive and i always get through to an answer message .It has been a bad experience and feels like a case of : we have had the money now dont bother us ; Maybe if you are private then you are treated better but do not go here as an NHS patient

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Response from Holly House Hospital

Thank you for taking time to provide us with feedback.

We are sorry The Patient Relations team were unable to speak with you at a convenient time for you, please rest assure many attempts were made and messages left to try and contact you.

If you could kindly provide us with more information we will be able to look into this fully and let you know the outcome of our investigation.

If you would like a response please do not hesitate to contact the Hospital Director by email: david.henderson@theholly.com

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