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Disgraceful staff in the admissions team.

Story from nhs.uk

"Disgraceful staff in the admissions team."

About: St George's Hospital (Tooting) (London)

I have never been more outraged by a health service in all my time. In admissions, nobody ever answers the phone. I have left more than 20 voicemails with the pair of admissions staff and none of them have been returned. They have lost my paperwork and forgotten to send referrals that have been promised. When I finally got someone on the phone they said they would look into my query and get back to me in 5 minutes and the never did. I am still none the wiser as to if my operation is even going ahead!

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Responses

Response from St George's Hospital (Tooting) 7 years ago
St George's Hospital (Tooting)

Submitted on 12/07/2016 at 10:21
Published on nhs.uk on 13/07/2016 at 02:30

Thank you for your comment on your experience with St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patient's have experienced. By providing PALS with more information PALS would be able to feed back to the area your dissatisfaction in the service your received.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

If you get an answer machine please leave your telephone number and PALS will get back to you.

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