"Lovely doctor"

About: Barnet General Hospital

Visited at 4 am on a Saturday morning.. No-one there - just 2 patients before me. Yet still had to wait for 2 and a half hours to be seen. Maybe because they had to get an ENT doctor for me? Florescent strip lighting makes me very dizzy and the vending machine humming was deafening. Not the most relaxing of atmosphere's especially when you have no idea how long you will have to wait. When I eventually saw the doctor who was brilliant. Very kind and sympathetic and explained everything clearly. The doctor seemed to have plenty of time for me and I think the reason many reviews are 5 star and just as many 1 star, is that it probably depends on what time of day you go. When I left at 7 am it was starting to get busy and there was a very abusive drunk shouting their head off.

Story from NHS Choices

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Response from Barnet General Hospital

Thank you very much for your feedback, we're pleased to hear you were happy with the care you received and will pass your comments on to the department.

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