"Bad attitude"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Queen's Medical Centre / Accident and emergency

(as the patient),

I was admitted to the QMC's A&E Department with chest pains and couldn't breathe. I have COPD.  I had rang 111 who got NEMS to call me. They told me to ring 999.

The paramedics who attended were brilliant and efficient as were the nursing staff. The issue I have got is with the doctor who treated me. He tried to infer it was trapped wind - I know the difference - then he dug his fingers deep into my stomach and chest intent. Three times he promised me pain relief, it never came. He came up to me and said I was going for 'the' X ray, inferring that he had told me about it. He hadn't.

At the end he told me that I had a severe chest infection and a shadow on my lung. He gave me a prescription for antibiotics and left me to walk the entire length of the hospital and halfway back again to get it filled, knowing that I could barely breathe and was in a lot of pain.

I was seen in the Gent's fighting for breath by someone who reported it to security, who came looking for me to see if I was alright.

I know that the department was busy. But that doesn't excuse this doctors attitude which in my opinion, was completely uncaring, patronising, arrogant, repugnant and abysmal.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for writing. I am sorry that the manner and attitude of one of our consultants impacted adversely on your experience. I would like to talk further so we get more details that will allow us to speak to the individual concerned. By having such conversations and reflecting on our behaviour, we hope to avoid a repeat in the future. You can contact me on 0115 924 9924 ext 63700 or by email to lucy.thow@nuh.nhs.uk.

Kind regards,

Lucy Thow

Matron, Emergency Department

Response from Rebekah Marong, Communications & Engagement Support Officer, Communications and Engagement, East Midlands Ambulance Service NHS Trust

Dear Tickedoff,

Thank you for taking the time to share your kind words about our crew with us.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew that cared for you that day and share your words with them. You may contact the team via telephone on 0333 012 4216 or email PALS.Office@emas.nhs.uk.

Best wishes,

Rebekah Marong

Communications and Engagement Support Officer

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