"Absolutely disgusting place"

About: Bradford Royal Infirmary

I have arrived at A&E with a broken leg. There was no one to wheel me in or help me out walking. Drink dispensing machine was out of order and I needed a drink. I have asked a nurse for a glass of water but they refused and told me to wait for my turn to be seen. I have asked at the reception if I could have a glass of water and they sent me to canteen upstairs. Best in mind I'm unable to walk and I was on my own. Also, there is very little waiting area since the refurbishment which means people that are often very ill are sitting on floor or stand waiting for hours to be seen. Absolutely ridiculous. Since the renovation there is a new reception but you wouldn't know where the queue is because there are many people standing all around the place. No one there to help you at all. I am absolutely disgusted with this hospital. BRI, you have a horrible opinion in media and amongst your patients which couldn't be more true. A&E staff, shame on you!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bradford Royal Infirmary

Hello, first of I must apologise for the delay in replying - there has been a problem with the site notifying us when someone posts a review, which we have just become aware of. We do value all comments from our patients and take them seriously. The refurbishment in A&E is not complete yet, but I am really sorry you did not find people helpful and had an uncomfortable wait for treatment.

I will be making the A&E Matron an manager, and the Estates & Facilities team aware of your comments, and I am sure they will appreciate them. If you would like to discuss this further please contact our Patient Experience Manager. The number to contact is 01274364810.

If you call when the office is closed or no-one is available to take your call, please do leave your name and number and we will call you back as soon as possible. Thank you.

  • {{helpful}} of {{total()}} people think this response is helpful