"Rude and unhelpful staff"

About: Ipswich Hospital / General surgery

(as the patient),

I recently had a spinal operation which was a success. However I found the nurses very rude and unhelpful throughout my stay. I asked for more pain relief which was acknowledged but not received for some 2 hrs later. My call button was placed on the chair out of reach so I could request a bottle. When I eventually received a bottle the curtains were not closed properly so went to the toilet a fellow patient and his relative could see what I was doing.

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Response from Steve Bruce, Patient Experience Manager, The Ipswich Hospital NHS Trust

Thank you for taking the time to leave your feedback, I am sorry that on this occasion the care that your received was not satisfactory. We wish you a speedy recovery from your spinal surgery, for us to investigate further can you please contact me on 01473 702101. Many Thanks

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