"terrible 6 hour wait with an appointment?"

About: Croydon University Hospital

not enough staff by far! staff complaining of working 12 and half hours without a break.Pregnant woman waiting up to 6 hours each time.Staff not knowing what they are meant to be doing.1 midwife only on duty in day assessment unit run off their feet! lack of organisation and communication.

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Responses

Response from Hilary Frayne, Head of Nursing for Patient Experience, Croydon Health Services NHS Trust

I am sorry that you had such a long wait and poor experience when you attended the hospital. I have passed your comments to the senior staff responsible for the assessment unit so that they are aware of your concerns. If you are able to contact our PALS office with more information about your experience, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

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