"Service great, until the Doctor."
Posted by Anonymous
Having been experiencing several strange symptoms for 2-4 weeks, today was the worst and I had missed the doctors. I phoned NHS Direct who after being referred to a nurse on the call, said I should go straight into A&E. The receptionist, triage nurse were as expected, however, the doctor was extremely rude, dismissal and came across superior, suggesting that I was using up resources being in A&E with my non-life threatening symptoms. After a patronising conversation, I felt rather silly, and instead of trusting my instincts and waiting for my test results, I left feeling ashamed that I had wasted their time. Because, you know, I'm kinda paying for it, right? Having now just phoned to ask for my results, I've been told I need to wait for a letter to be sent to my GP. Well done, NHS! Now I understand why everyone thinks you're awful. If the staff, like this doctor here, feel so under pressure, then perhaps they should find another job. Because if I spoke to my clients the way I was spoken to, I wouldn't have a job.