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Care Opinion

First A&E experience

Posted By Woodey

"First A&E experience"

About: East Surrey Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I rang 111 and they called an ambulance for me and was taken to East Surrey Hospital A&E, I was seen by a nurse within a few minutes and had my blood taken, and ECG done. Blood pressure checked, then had to wait in the seated area for the Doctor to see me.

I was then taken for an X-ray by the doctor before coming back to A&E, within half hour the doctor had come back to me to say all my check were clear, and I could go home.

I arrived at A&E in the early hours of the morning and was back at my home 4 hours later after receiving very good and quick service. All the staff were very good.

This was my very first visit to A&E for myself. And I can't complain about any of the care I received.

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Responses

Response from Louise Hutchinson, Head of Patient Experience, South East Coast Ambulance Service NHS Foundation Trust 7 years ago
Louise Hutchinson
Head of Patient Experience,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 12/07/2016 at 08:28
Published on Care Opinion at 11:08

picture of Louise Hutchinson

Dear Woodey

Thank you so much for taking the time to provide positive feedback about the NHS services you received recently. I do hope the NHS111 service and the ambulance service met your expectations and that you are now feeling much better.

With thanks and best wishes, Louise

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 7 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 12/07/2016 at 15:14
Published on Care Opinion at 16:01

Dear Woodey,

I would like to add my appreciation for telling your story. I will ensure that your comments are passed on to our staff in the emergency department, who will be pleased to know that, as a first timer to the department, you were happy with the service that you received.

With best wishes,

Cathy White

Patient experience lead

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