"Noticeably worse than my local hospital"

My relative was transferred to QMC from our local hospital.

We were pretty surprised at how much worse QMC was than our local hospital. First of all it's a nightmare to find your way around - even finding the entrance is difficult! The signing needs to be improved. Also the building just doesn't look very clean - we used the toilets and they were smelly and awful. There aren't many anti bacterial girl dispensers. Also the cleanliness on the ward wasn't as good. I saw a couple of incidences when stuff was picked up off the floor and then placed on the chair the patient was using. The visitors room/balcony stank of cigarette smoke. All these issues led me to be concerned about the overall cleanliness of the place. Was also very disappointed that we weren't allowed to look at my dads notes!

In my local hospital we can see them whenever we like. Asked to speak to a doctor but they never turned up. Also I couldn't get info about how my dad was over the phone. In addition the visiting hours are much shorter! It's just worse in every way than our local hospital! Can't wait for my relative to be transferred back!