"Excellent care , let down by the Clinical..."

About: King's College Hospital (Denmark Hill)

My elderly slightly confused husband was sent in urgently to the A and E as a possible stroke .Excellent care in that unit . Thankfully no stroke .Dr there discussed changing meds from warfarin to a newer anticoagulant .Their words 'He is being kept in overnight and will be seen by a multidisciplinary team tomorrow , including a physiotherapist , and they will sort out the change of anticoagulant . Unfortunately this was not the case .He was taken off a Bp medication , and another one . No mention of change of drug .Discharge summary vague and fobbing off back to Gp .GP cant prescibe these drugs , need hospital to initiate , now we need a referral , and a possible 2 month wait , while an elderly confused man cant manage his warfarin . Drs should be aware of systems in other parts of the hospital The left hand doesnt know what the right hand is doing !.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from King's College Hospital (Denmark Hill)

Thank you for your comments about your husband's care in CDU. I am sorry to hear that your experience has not been satisfactory. It would be helpful if we could have a bit more information so that we can look into the issues that you have raised and I would encourage you to contact our Patient Advice and Liaison Service on 020 3299 3601 or email PALS at kch-tr.PALS@nhs.net