About: Royal Blackburn Hospital

My husband works within the trust and needed urgent treatment while on shift. When he was eventually seen, after over a 3 hour wait the dr couldn't even put gloves on to take bloods. When husband stared about infection control their response was "I forgot u worked here" . He was in uniform! The dr never offered my husband a CT scan which was needed but offered a out patient appointment for a suspected stroke! After refusing to accept their lack of treatment they eventually had to ring the on call stroke consultant who stated he needed a scan immediately and admitting. dr didn't realise that I am a nurse who has worked for the trust and also did not know he would need aspirin as I had to tell them! I was disgusted to see dried blood on the cubicle floor and after transferring to wars it didn't get better. He was left a whole weekend without a dr seeing him. Was told he could go home Monday by one dr and not by another. Total lack of communication. People's lives are at risk!

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Response from Royal Blackburn Hospital

Thank you for your comments regarding your husband’s experience of care in the Accident and Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

I am very sorry for your experience and in order for me to investigate further, I would be grateful if you could contact me to provide some more information.

I can be contacted on 01254 734471 or you can email me on helen.ritchie@elht.nhs.uk.

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thanks again for commenting.

Helen Ritchie

Senior Patient Experience Facilitator

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