"Terrible"

Mum was admitted here for recuperation after losing the ability to walk. Certain staff members treated her really badly, so much that she says she would rather die than have to return here. One staff member refused to put her in a chair to go to the toilet and told her she would have to walk a few steps before she could go. She wasn't able to do that, so spent the next few hours sitting soaked in her own urine. Food was ok but repetitive. Mum was discharged having made no progress at all and within 4 days was readmitted to hospital.

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Responses

Response from Sedgefield Community Hospital

Thank you for providing feedback on your mum's recent experience of Sedgefield Community Hospital.

I am very sorry to hear that you were unhappy with her care and experience on this occasion and your comments have been sent to the Matron on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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