"I visited my mother to find that ..."

About: Solihull Hospital

(as a relative),

What could be improved

I visited my mother to find that she had been discharged and sent back to her care home. My mother had asked whether I had been informed of the discharge and she was told that I had, which was untrue. There were no discharge papers and her medication had not been arranged. Futhermore, the carehome were not allowed to assess whether her medical condition could be properly managed at the carehome.

Overall, a disgraceful way to treat an old person.

Story from NHS Choices

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Responses

Response from Solihull Hospital

Your experience falls well below the standards we expect for our patients and we would like to investigate this further on your behalf. To help us do this though we will need a few further details form you such as the date and ward your mother was on at the time. Please can we ask that you contact our PALS team on 0121 424 2000 to discuss further. Any details you provide will be treated with the strictest confidence.

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