"Dusgusted"

About: Royal Blackburn Hospital

At the time of writing this I am waiting for my mother in law to be seen by a social worker and a psychiatrist she has been in your A&E department since around 2.30 pm on 7th July, it is now 00.50 am on the 8th July and she has still not been seen properly or assessed and my husband and his brother are still at the hospital this is after a long gruelling day at work, and they have to work later this morning.

Its not good enough. No information from the nurses chatting at the nurses station the dr in charge of my mother in law has gone AWOL and no information is forthcoming.

My husband also has epilepsy and will shortly need his medication and that is here at home.........my mother in law is becoming more fractious and she needs help now not when some member of your staff can be bothered to get out of bed and stroll into the department.

This is distressing not only for her but also for her sons who are with her, they have no wish to see their mother so distressed because staff members are not doing the job they paid to be doing.

Not impressed at all by any of the staff there right now

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Responses

Response from Royal Blackburn Hospital

Thank you for your comments regarding your mother in laws experience of care in the Accident and Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

I am very sorry for your experience and in order for me to investigate further, I would be grateful if you could contact me to provide some more information.

I can be contacted on 01254 734471 or you can email me on helen.ritchie@elht.nhs.uk.

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Again, my apologies

Helen Ritchie

Senior Patient Experience Facilitator

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