"didnt help"

staff were lazy. phones not always answered.

difficult to get information on my childs progress.

child was neglected some of the time. other kids self harming in view of everyone and staff took no notice, staff said kids were pretending to feel bad, etc, in hearing of patients.

Story from NHS Choices

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Responses

Response from The Sett

Thank you for taking the time to share your experience, I'm sorry to hear that I was not positive.

I would really like to talk to you more about that has happened.

If you would like to talk about it please do not hesitate to contact me on 01536 452070 or pals@nhft.nhs.uk

Kind regards

James Allan

PALS Manager

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