"Dismissive and rude"
It took a lot for me to work up the courage to ask for help. I have had a horrendous experience with both their administrators and then the assessors. I have been left feeling like I have been wasting their time and absolutely dismissed. This service is commissioned to deliver both CBT and counselling and I have been told that as they only have two counsellors, they do not want to refer people for this and the only thing I have left is to source private counselling! That is fine if I had the money to do this, but the NHS can provide it, albeit short term but this will give me the opportunity to talk about my issues and help myself get back to normal. Why am I being left out like this? Terrible service!