About: New Cross Hospital

My husband went over two months ago to discuss possible skin cancer. The doctor doing the treatment looked at him in disgust due to tattoos and then we got told we had to come back In two weeks for biopsy and we had a letter come through for this Monday coming for results and it has been a long six weeks of waiting to get a phone call today with no explanation as to why but saying appointment is cancelled and to wait for a letter to come through for next appointment. I am disgusted that something so important and stressful to wait for is going to take even longer now to get the news. We both are losing a days pay for it now for nothing.

Not impressed.

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Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your husband's recent patient experience, I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362, who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement