"person centred care throughout, well oiled..."

About: Darent Valley Hospital

Spent 6 days in Oak ward after admission via A & E. Never been to this hospital before.So much friendlier, cleaner and informative than any other hospital in the SE London Area. I was very frightened when taken ill so suddenly, I was kept informed and reassured throughout my stay. Friendly staff always referred to me by name not a bed number or medical condition. Saw doctors at least once a day. Obs, bloods medication all delivered in timely fashion. Domestic and catering team very friendly and caring, side room I needed to be nursed in was spotless and cleaned daily as was the main ward throughout. I had no nightwear or washing equipment with me due to sudden onset of illness. This was never a problem. As a person in her sixties I was becoming increasingly worried about our local hospitals as my husband and I get older. My faith in NHS is restored as long as I am able to use Darent Valley.

Thank you all the team on Oak Ward.

Story from NHS Choices

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Response from Darent Valley Hospital

Dear Valerie

Thank you for this glowing review of our hospital which has been shared with the staff. We do hope you are feeling much better now and we will always be there for yourself or your husband should you need us.

With best wishes

The Communications Team

Darent Valley Hospital

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