"Excellent Empathy."

Today I called the respiratory medicine department to change my appointment. A lovely person went out of their way to accommodate my request along with another very kind patient who assisted them.... This staff member was so kind and caring and showed great empathy to my request. Thank you. As I said to you on the phone, each year I make a memory jar with nice things people do for me and my family, and you and this nice patient have made it into my jar to be opened New Years Eve and read back. Thank you. All the staff at Lymington and Romsey hospitals have been amazing with my care.