"midwife services and james cook hospital"

About: The James Cook University Hospital

it is with great dismay I bring forward my complaints to yourselves as I have had no look with any other members of your staff.

I wish not to discredit the usual hospital services as they perform to a high standard however my 9 month pregnant fiance and i have been extremely disappointed in both the midwife service and the communication between that team and the actual hospital.my partner was due to give birth to our first on Friday the 1st of July, seeing as we have had no sign of him coming just yet my partner was expecting to be induced. sadly the date we were given as the 8th for her to be induced will not be happening as we found out on the second her midwife had not made the appointment at the hospital. this wouldn't have been any inconvenience what so ever and i would not complain if the midwife had told us. they did not. we found this out by trying to contact them regularly, day after day, to no avail. we then turned to the hospital for guidance who told us we had no appointment, nor could we make one ourselves and when we explained the trouble we were having getting through to someone we were told "sorry that's not my job" by the rather disrespectful receptionist. it is now the 7th on the day I’m writing this and we have still not had any contact from the midwife or any of their colleagues despite leaving messages on a daily basis. i can understand things go wrong and dont expect smooth sailing all the time but i feel the way we have been neglected by the "service" you offer is not acceptable. im fairly certain a young pregnant woman endures enough stress as it is without staff letting them down and uncertainty of ever receiving a definitive answer looming over her shoulders. long story short i feel the maternity unit in general has let us down and i think its fair to say that after this experience i will most definitely not be passing on a good word or recommendation nor will i be looking to use your services in the future.

I do hope you will contact me in an attempt to rectify the issue we are having and I eagerly await your response.

Best regards,

Curtis M

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Responses

Response from The James Cook University Hospital

Good afternoon.

Thank you for leaving comments on the NHS Choices Website for The James Cook University Hospital.

Please be reassured the South Tees Hospitals NHS Foundation Trust takes all such concerns very seriously in a continuous effort to improve the service offered to patients, relatives, carers and visitors to our Trust.

Please accept my apologies that you have cause to complain about the care and treatment afforded to your fiancée recently.

There have also been communication issues, and I am very sorry for your and your fiancée's experience.

I would appreciate you contacting the Patient Advice and Liaison Service (PALS) at the Trust on 01642 854807 or via email on PALS@stees.nhs.uk to work out an appropriate route to have your concerns addressed.

Please be aware we would need consent from your fiancée in order to take this forward.

Thank you for again for leaving your comments.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

01642 854807

email PALS@stees.nhs.uk