"Rude and poorly trained receptionists"

My daughter was in excrutiating pain with an ear infection but could not get an appointment with her GP before she was due to fly to the US. The two receptionists who I assume were not medically trained and therefore unqualified to make an assessment. But that is what they did and informed my daughter that she was wasting their time and her own and to ho back to her GP. Thankfully a different clinic saw her as an emergency case and drained the fluid from the infection and began a course of antibiotics. I am sick of these two judgemental receptionists and there apalling attitudes to fellow human beings. They seem to be building a reputation for themselves too.. I will not rest until they are retrained or replaced. Shocking behaviour.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from City Care Centre

Thank you for taking the time to provide us with your feedback. We strive to provide a high standard of care to patients, families and carers so we are dissapointed to hear that this has been your experience . To ensure we make the necessary improvements and learn lessons from the incident we would appreciate the opportunity to discuss this with you further. If you feel you wish to do this please contact The Complaints department on 01522 309752 or alternatively email LHNT.LCHSComplaints@nhs.net

  • {{helpful}} of {{total()}} people think this response is helpful