"2nd time disappointed by FRACTURE CLINIC"

First time they couldn't find my file and after waiting a long time we eventually found out where it was. Second time, i was supposed to have a Follow up appointment after my operation so i was waiting for a letter with the details of my appointment, that never came as i was never booked. In the interim, i was trying to contact with the Department so to have any kind of information but no one was picking it up. Eventually, i was booked for an appointment a week later than what i was expected as a result my recovery to be delayed and my return at my work as well. On the contrary, i was very pleased by nurses, HCA and doctors when i did have my appointment as they all were really helpful and straight forward. I hope next time will be better, thanks a lot.