"Nurse made a very long and worrying day bearable"

About: Queen's Medical Centre / Paediatric surgery

(as a parent/guardian),

My daughter had to have mastoid surgery at the QMC, Nottingham. I cannot praise the Childrens Ambulatory Care Unit staff enough. We arrived at the ward at 7am and were welcomed with smiles and asked to take a seat. They explained everything that would happen and asked my daughter to tell them what surgery she was having so that they knew she was aware what she was there for and to ascertain how she was feeling. My daughter wasn't feeling great after the surgery so they made a bed up for her in a side room and nothing was too much trouble for any of the staff. Main thanks to our nurse Helen who just made a very long & worrying day as bearable as she could for us.

Not forgetting Professor Hartley who is amazing.

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Response from Nottingham University Hospitals NHS Trust

Thanks so much for sharing your experience with us. We like to hear when things have gone well and when our staff have given patients and their families so much help and support (as well as when we can do better). I’ve shared your lovely feedback about Helen with the team on the Unit, who appreciate your kind words.

Considering your experience, you might wish to nominate Helen for our annual staff NUHonours awards. Should you wish to do so, you can find all the details on our website: www.nuh.nhs.uk/nuhonours. Your nomination would fall under the Family Health division category.

Best wishes

Kerry Webb,

Matron, Nottingham Children’s Hospital, QMC