"Post op care at home"

About: Mansfield & Ashfield / Community nursing, Ashfield

(as a relative),

Dad discharged with a drain that needs emptying daily. It keeps blocking but the district nurses make light of it and refuse to unblock it because they say they are not trained. This is very stressful for my parents who then have to go back to hospital almost daily. Why can't they be trained? If the device can't be provided in home, then patients should not be discharged. Very poor service and lack of empathy.

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Responses

Response from Keeley Sheldon, General Manager for Mansfield and Ashfield, Community, Nottinghamshire Healthcare NHS Foundation Trust

Thank you for raising your concerns with us. I would like to take this opportunity to aplogise for your and your fathers experience with the service.


In order to learn from this situation and improve our service offer would you be able to provide me with your contact details or the type of drain your father has insitu that requires unblocking. We would be more than happy to look into the situation and provide more detailed response to your conern.

Kind regards
keeley
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Response from Keeley Sheldon, General Manager for Mansfield and Ashfield, Community, Nottinghamshire Healthcare NHS Foundation Trust

Alternatively you could telephone the following number and we would be happy to discuss with you - 01623 785158 many thanks Keeley

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