"First visit to outpatients department."

About: Watford General Hospital / General medicine

(as the patient),

I tried to follow the instructions on the letter which stated, "Report directly to outpatients level 1 reception desk", except no one could tell me where this desk was. In fact I was told there was no such desk! After a few false starts, wandering around, up and down stairs, etc. I found my way to the right place. Not a good start, but luckily everyone I encountered tried to be helpful.

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Response from Watford General Hospital

We're sorry to hear that your first visit to our outpatient department was not what you expected. We are a learning organisation and want to avoid recurrences of bad patient experience so will pass this onto the team.

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