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The amazing staff at the Ambulatory Care Unit Good Hope Hosp...

Posted By emw

"The amazing staff at the Ambulatory Care Unit Good Hope Hospital."

About: Good Hope Hospital / Accident & emergency

(as the patient),

I have terminal cancer. I started feeling unwell with a temperature and to cut a long story short I ended up in the unit last week. I was seen within 15 mins all relevant tests were taken X-rays, Scans Heart, Bloods, and the results were within 3 hours, which I find amazing. The result was I have blood clots in 1 lung and I was given a prescription there and then. It wasn't cancer. A week on I am much better and it is all down to the wonderful staff and doctors on this Unit who I cannot thank enough. They are under pressure all the time but find it in them to care for the patients with kindness and dedication. Thank you one and all.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 12/09/2016 at 17:04
Published on Care Opinion at 22:14

Dear emv

Thank you so much for your post regarding your recent patient experience at Ambulatory Care Unit at Good Hope Hospital.

I am so pleased to read that you were attended to quickly, with all required initial tests carried out promptly and your results back in 3 hours, that's a pretty impressive turnaround! Thank you for your comments that despite being under huge pressure all the time, all of the team cared for you with kindness and dedication.

I will be thrilled to ensure that your kind comments are highlighted to the Unit Manager, Matron and also the Clinical Director who will communicate your lovely feedback to all of the team.

thank you once again for taking the time to post your comments, your feedback is extremely important to us.

My very best wishes to you.

Kind regards

Marie Helebert

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