"Elderly care is unacceptable at this hospital"

About: North Tyneside General Hospital

The majority of nurses on ward 24 are over stretched and not committed to patient care at all, this is a ward for the elderly who are often left unattended for long periods of time, since a member of my family has been in the past few weeks the meals have deteriorated and more than often they are given no choice as to what they want for meals only given what is there, there is no drinks after tea at times and the attitude when asked for them or for food to be heated up etc is often frowned upon. The patients especially need care, some have very few visitors and rely on other patients visitors to hand out water and get a nurse, this is totally unacceptable. I am shocked at the NHS system it has become and I just hope I do not have to encounter a stay in either North Tyneside or Cramlington hospital. I could write a book of things that are wrong but I don't suppose anything ever really comes of these complaints - that is until one of the relevant people in charge have there loved ones in and experience it themselves!

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Responses

Response from North Tyneside General Hospital

Dear Sir/Madam,

Please accept my deepest apologies for the experience one of your family members has had on one of our wards. It is very upsetting to read your account of your relatives care. Please be assured that we take your review very seriously. We will look into this and we want to work with you to make improvements based on your feedback. With your relatives permission, please could you email me their details anonymously and I can begin looking into this straight away. My email address is Annie.Laverty@nhct.nhs.uk. In the meantime I will begin making enquires with the team on Ward 24 so we can discuss the issues you have raised and begin taking the appropriate action.

Looking forward to hearing from you,

Annie

Annie Laverty - Director of Patient Experience

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