"Not sure if appointment was effective"

About: Royal Derby Hospital

I had a first outpatient appointment in cardiology. I had a ultrasound scan on my heart 8 months previously at the hospital but the dr was unable to access this either on the computer or in my paper notes. This was very disappointing as the whole point of the appointment was to see if my heart valve was deteriorating.

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Responses

Response from Royal Derby Hospital

Good afternoon

Please may we apologise for your disappointing experience within the Cardiology Department.

We would be more than happy to raise these concerns on your behalf and could we ask that you contact Patient Advice & Liaison (PALS) directly on 01332 785156 or by email on dhft.contactpals.nhs.net to discuss this matter further.

Kind regards

PALS

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