"Not what you hear in the media"

About: Torbay Hospital

Had the unfortunate need to visit a&e ion advice of my gp. Having not visited an a&e dept personally in over 15 years, I was shocked by what I arrived at. There was a queue of people waiting to 'check in', and the waiting area was packed full. Thought that this was going to be a long afternoon!! How wrong I was. I was checked in efficiently by the person on reception, and was advised to wait , whilst I joined a triage list. Within 20 minutes, I was triaged , and swiftly moved to assessment area. I was then looked after by several different professionals, before I was admitted to Chromie Ward. Great care by all at a&e ...thank you. Once on Chromie I was looked after by what appeared to be a great, energetic team , who were very obliging in all that I needed. Quite simply, I have been blown away by the level of care I received whilst on this ward, and cannot thank them enough for looking after me (& others by my observations). Would like to say a huge well done, to everyone concerned, from reception, triage, assessment, and Chromie. You should all feel very proud of what you do. Many thanks.

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Responses

Response from Torbay Hospital

Dear A&E Patient

We are delighted to read your encouraging comments.

Staff appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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