"Not a good hospital!"

About: Heartlands Hospital

Recently visited heartlands a&e due to an accident on my foot seen doctor and was given pain relief then went for X-Ray's then seen another doctor who told be that my foot was badly bruised after having a 2 tonne steel gate shut on it the doctor gave me crutches told me to rest and sent me on my way. The next day I knew something wasn't right so I visited the local hospital in my home town the hospital did a further x-Ray which revealed that I had fractured my ankle I'm now in a cast until Thursday which if swelling has gone down by the I will be having a proper cast. So shocked by Heartlands a&e!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Nicky

Thank you for your post regarding your patient experience at Heartlands Hospital, and I apologise for any delay in responding to you.

I would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback.

I would very much like to look into your experience in more detail but would require some information from you to enable me to do so. Can I please ask you to contact me at your convenience either by telephone: 01214240808 between 9am - 2pm Monday to Friday, or please leave a brief message with a contact number. Alternatively, you can email me securely with your information, such as full name, date of birth and a contact number to: marie.helebert@nhs.net

I look forward to hearing from you and once again thank you for highlighting your concern to us, your feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} of {{total()}} people think this response is helpful