"Patient Transport"

About: Barnet General Hospital

Attended out patient clinic yesterday with my mother who is 79 frail and in a wheelchair, expect clinics to overrun which isn't unusual but then had to wait for 2 hours for transport to take her back to her nursing home. Who ever is responsible for the patient transport contract needs to seriously have a look to see what their service level agreements state as due to the wait I had a very upset and distressed old lady and we weren't the only ones waiting.

The powers that be really need to sort this out.

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Response from Barnet General Hospital

Thank you for your review, we're really sorry to hear about your experience and will pass your comments on. If you'd like to speak to us about this further please contact our PALS team on bcfpals@nhs.net

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