Posted by mena (as ),
My 72 year old neighbour came to my door in great pain and very distressed. She is wearing a knee brace for a broken kneecap and fell, landing on her shoulder and badly hurting herself. My first thought was thst she was going to go into shock and neither myself or my husband would be able to help her. I dialed 999 and was advised that her condition wasn't life threatening so wasn't eligible for ambulance. was put through to 111 where we were asked a million questions and advised to go to a&e. we dont have a car, dont drive and with our own health issues felt unable to deal with this. tried to get a lift but couldn't physically get her to the car. Phoned 111 again advised to go to a&e. asked about rapid response. Told much the same as before. At least a four hour wait for ambulance or even rapid response. Explained that lady was 72 years old, history of osteoporosis and in a bad way with pain. Advised to get her to a&e. Diagnosis. broken arm and dislocated shoulder.
What could be improved? Greater discretion when dealing with elderly.