"Attitude of staff"
About: Charing Cross Hospital Charing Cross Hospital London W6 8RF
Posted by Aunt Minnie (as ),
I was accompanying a patient to Charing Cross Hospital for a surgical procedure. The lifts were not working when we arrived at 6: 45 and we had to wait about 25 mins for the lift service to be resumed. While we waited, a group of about 20-30 people, many of them hospital staff, formed around the lift. We had to sit some way back because the patient I was with finds standing and walking difficult. When the lifts finally started working there was a rush to get in them withou consideration shown to patients several of whom had walking aids. When we failed to get a place in the second lift I asked whether someone would get out to allow the patient I was accompanying inside. I was blanked. We squeezed into the third lift, the crush made worse by people wearing bulky rucksacks on their shoulders instead of holding them at knee level. It was a dreadful start to our day at the hospital. I was shocked by the everyman-for-himself attitude of staff.