"Long time waiting"

About: Birmingham Midland Eye Centre

I would like to sayhow wonderful this hospital is.

But I cannot because at the moment I have not received my appointment with my doctor requested as an emergency it has now been over a month and I still have not heard anything.

I rang pals and I asked when was my appointment going to be.

I spoke to a nice person who made some enquiries and said hopefully I'll receive a letter within a week, they would not be back into work till the following Thursday.

On the Wednesday I rang them back again and spoke to another member of staff who told me that the first person was dealing with my case and I'll have to wait until they came back on the Thursday because they had been allocated my case.

I told both these members of staff that I was not allowed to go back to work until the hospital had seen me. I also told them that I was not getting full pay while is on the sick and this was causing me problems paying my bills.

It is now causing me to have sleepless nights worrying about how I am going to paying my bills.

I wonder if the NHS will pay my bills for me.

Because they are causing me massive delay in earning money I want to work but because the hospital will not give me an appointment so I cannot earn any money until this matter is solved.

Malcolm Anderson.

Story from NHS Choices

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Response from Birmingham Midland Eye Centre

Hello Malcolm, I am sorry to hear that we have not been in touch with you by letter to confirm your next appointment. If you could please send your details including your name, address and RXK number to swbh.comms@nhs.net we will look into the delay and see if we can correct this quickly. Thank you and I wish you well, Tony Waite, Director of Finance and Performance.

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