"Trying to get to someone who was brought in via..."

About: Medway Maritime Hospital

Trying to get hold of a friend who was brought in via ambulance today is a joke! She had no phone no money and with her 5 year old daughter so I wanted to find out what was happening so that I could arrange for them to get home, however after ringing 3 times and having to go through 4 different receptions and having the phone put down on me and having a snotty receptionist tell me that she had strutted of to get her daughter a drink I am still no closer to finding them ! Sorry that it gone 8 at night but I thought hospitals were 24hour, sorry she had to get her daughter a drink and sorry she had no phone or money as she had just fallen 15feet into water with her daughter ! I know your all busy but I wasn't asking you to run round the hospital finding her just to let me know where she was and to pass on my number !

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Responses

Response from Medway Maritime Hospital

We are sorry to hear that the care provided has not been to a level that you would expect. We would like to look into your concerns in more detail but will need some more information from you so that we can do this. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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