"Poor service"

I had an appointment in outpatients on Saturday morning there was no signs to indicate where the clinic was I was seen by a registrar who read my note's of a previous appointment over a year ago they didn't appear to take any notice of what I considered was my current situation, they gave me a prescription and sent me home. Today I have had an automated call asking me to assess the encounter it was difficult to hear most automates calls are and I was frustrated that I was unable to give you proper feedback I am 77 years old and reasonable able but many of these automated are beyond the hard of hearing and arthritic hands what happened to human contact I dare say this will be ignored but at least I have been able to vent my spleen

David Leadbetter