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Being on the other side sucks!

Story from nhs.uk

"Being on the other side sucks!"

About: University Hospital (Coventry)

On Thursday 9th June I had the dubious pleasure of having a colonoscopy in this lovely unit.

Having been in Nursing for 35 years you can imagine I was not looking forward to this (knowing too much is not always a good thing!).

With trepidation i arrived at 8.30 am and took a seat in the waiting area, Very soon I was called through by a lovely nurse who could tell how nervous I was.

They made me so welcome and put me at my ease straight away answering all my questions honestly and giving me as much reassurance and guidance as I needed.

The procedure was over before

I could blink, the doctor was really talkative and funny involving me at all times (explaining everything as they went whilst I watched on the monitor ha ha) and it was not long before I was sipping tea and eating biscuits.

Well done to all the lovely staff for making a potentially embarrassing procedure bearable.

To the receptionist on the desk I would only say one thing.... please smile.

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Responses

Response from University Hospital (Coventry) 7 years ago
University Hospital (Coventry)

Submitted on 05/08/2016 at 15:21
Published on nhs.uk on 06/08/2016 at 02:30

Thank you for providing feedback on your recent experience at University Hospital, Coventry.

I am delighted to hear that you had a positive experience and that you are happy with the care you received. It is wonderful to hear how caring our staff were and how they put you at ease when you are nervous. These are the standards that we strive for.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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