"Outpatient experience"

About: Basildon University Hospital / General medicine

(as the patient),

Recently I unfortunately had a stroke.

Today was my follow up outpatients appointment and I was seen by Dr Sanker's registrar.

If one can call a hospital experience pleasant this must have been as good as it possibly can be.

Unfortunately I was unable to read the Doctors signature (well, he is a doctor)

I think it may have been either Dr Swaby or maybe Dr Sunday..

The doctor spent an immense amount of time explaining the questions I had on my list.

My list was long....

His patience and kindness were second to none.

I cannot thank him enough and I left Basildon Hospital feeling totally reassured.

Myself and my husband have been unfortunate in the last two years to need the service of our local hospital and the service we have both received in different departments has been first class.

It is easy to complain and forget we are in an overloaded NHS system but credit where it is due.

Well done Basildon Hospital and an extra than you to the lovely Dr I saw today.

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Responses

Response from Jennie Deeks, Head of Quality & Patient Experience, Basildon and Thurrock University Hospitals NHS Foundation Trust

Dear 'Nanny Gorgeous'

sorry to hear about your recent stroke, but I'm pleased that your doctor was able to answer your questions during the outpatient follow up. If you would like to discuss any aspect of your hospital care further please contact me on 01268 524900 ext 1415. I'd be pleased to hear from you.

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Update posted by Nanny Gorgeous (the patient)

It would be nice to know that my opinion email was forwarded to the consultant and even more importantly to the Dr I saw .

Nice to know the head of Quality and Patience Experience responded but no word to say if anything was forwarded.

I feel if a person gets a compliment they should be made aware. A thank you is always gratefully received as well as a morale boost in this constant climate of complaints.

If my comments had been of a complaining nature I know the relevant department /Dr would have been notified tout-de-suite .

Response from Jennie Deeks, Head of Quality & Patient Experience, Basildon and Thurrock University Hospitals NHS Foundation Trust

Dear 'Nanny Gorgeous'

My apologies I should have stated within my response to you, that your comments were immediately forwarded to the outpatient manager and to Dr Sunday. Please rest assured that whenever feedback is received whether positive or negative, it is shared with those concerned in that particular episode of care.

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