"Awful mental health provision"

About: Greater Manchester West Mental Health NHS Foundation Trust / Adult mental health

(as a relative),

My relative was sectioned without the consent of the nearest relative to Royal Bolton who was not infact informed or even contacted. Later when he escaped from the ward staff covered up the escape and it was nit until the patient himself phoned relatives from several hundred miles away they realised he had escaped. Staff from Birch ward had during that time had not only, not contacted relatives but had infact tried to cover up the patients escape, not informing the closest relative who had phoned earlier or the patients spouse who was waiting outside and had asked if she would be able to see the patient at visiting time, , the staff had said "yes as long as he agrees 2 patient was as that time  hundreds of miles away having hitch hiked and slept rough

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Response from Greater Manchester West Mental Health NHS Foundation Trust

Dear Mrs RS,

I am sorry to read this. Thank you for bringing this to our attention. We will look in to this matter urgently.

I have discussed this with our Customer Care Team who have informed me that they are aware of your concerns and that steps are now being taken to consider them.

If you’d like to discuss this, please contact our Customer Care Team on Freephone 0800 587 4793, or by email at customercare@gmw.nhs.uk.

Thank you for taking the time to share your experience - our Customer Care Team will be back in touch once they’ve reviewed your complaint.

Best wishes,

Communications Team