"A&E"

About: South Tyneside District Hospital

I had an accident 5 weeks ago and i went to hospital .The minor injury department from a&e send me home without having an x-Ray telling that every thing is alright.and to go at my gp if I have pains.

Even if I couldn't move my hand properly and I had pains. I stayed like this for two weeks until I could get an appointment to my gp and an xray and I find out I have a fracture. I use to like this hospital but after that I won't recommend it . You can't just send people home from a&e without a proper check just because is Sunday.

What if I cant recover properly now ?

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Responses

Response from South Tyneside District Hospital

Thank you for providing feedback on your recent visit to South Tyneside District Hospital.

I am very sorry to learn that you were unhappy with your experience following your attendance at the Accident and Emergency Department. We will ensure your feedback is shared with the Business Manager of the service.

We would welcome the opportunity to discuss your concerns further to enable a full investigation of the concerns that you have raised. If you would like to contact our Customer Services Department on 0191 404 1072 or e-mail customer.services@stft.nhs.uk a member of the team will take the necessary details from you.

The Trust is grateful for all feedback, positive or negative, as we can gain an understanding of what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Customer Services Department

South Tyneside NHS Foundation Trust

Telephone: 0191 4040 1072

E-mail: customer.services@stft.nhs.uk

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