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more communication with patient ...

Story from nhs.uk

"more communication with patient ..."

About: Selly Oak Hospital (Acute)

(as a relative),

What could be improved

more communication with patient and telling them what can happen after thier treatment there is no mention of it on this web page my wife had a very bad expience after a visit to the eye clinic and was hospitalised and now is suffering from a bad expirience.

Anything else?

having been told there was no change in your eye problem and we will see you in 6 months and then taken to the main hospital the next

day unable to see because of pain in her head and being sick this is still on going and another visit to the same hospital is necessary

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Responses

Response from Selly Oak Hospital (Acute) 14 years ago
Selly Oak Hospital (Acute)

Submitted on 06/03/2010 at 14:45
Published on nhs.uk on 07/03/2010 at 04:24

We were very concerned to read your comments about your wife’s experience following a visit to the Eye Clinic at Selly Oak Hospital. We strive to provide the highest standard of care possible and we are very sorry if we have not achieved this whilst caring for your wife on this occasion.

We urge you to contact us to discuss this further so that we can look into the issues raised in more detail and take action to ensure that your wife and other patients have a more positive experience in the future.

Please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 9.30am-4.30pm (Mon-Fri) to the PALS office located on the main hospital corridor.

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