"An overall unhappy experience"

About: Grantham & District Hospital

After having surgery at Grantham hospital, I returned seven weeks later for my follow up appointment to be told everything would be OK to be left as it was and my surgery would heal, When

I got home I decided to question what I had been told, after a few phone calls and a conversation in which an email was read out to me, I discovered that actually the surgery was unlikely to heal at all, I requested another follow up appointment, when I went to the appointment I saw another consultant who said I would have to undergo surgery again. I questioned why I had been told the opposite only four weeks prior, unfortunately there was no answer given, I couldn't get a rough time scale of how long I would be waiting for the surgery or how long recovery would be after. I also couldn't get the answers to my question, I was left feeling very much in the dark about how and why and recovery as a result I've moved on from this hospital to a different one, who have explained everything in very fine detail, all the pros and cons and the maybe's I now feel I completely understand the next surgery process, and am completely as ease with the whole process.

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear Anonymous,

I was extremely disappointed to read of your experience, and thank you for sharing this with us.

We value all feedback, both positive and negative. Negative feedback such as your own is especially powerful when it can be shared with the individuals or teams directly involved, and used as a learning tool to ensure patients in the future do not have the same poor experience.

It would be really useful if you would agree to contact me directly with your name and date of birth, so I can share your feedback with the relevant staff. You can ring me on 01476 464560, or e-mail me at Sharon.kidd@ulh.nhs.uk.

I fully understand if you do not want to share this information, but would reiterate that, whilst your feedback is useful in generally highlighting issues, it will be even more valuable if it can be targeted to the people directly involved in your episode of care.

With regards,

Sharon Kidd, Patient Experience Manager

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