"Apalling lack of duty of care"

I walked into the clinic at 16:10 with a lady I support in a residential home. She had a laceration to her forehead which I felt needed surgical glue. I was turned away because the nurse said 'they had to draw the line somewhere and they wanted to go home at 17:00 hrs.' I was told to take her to hospital. I explained that my lady had epilepsy and I didn't want her to have to wait in A&E for hours. I was still turned away. The gentleman before me was accepted for treatment as he had a swollen hand due to an insect bite. The lady after me was initially told to take her daughter to A&E with a swollen finger, but as the nurse hadn't left the clinic by the time I had supported my lady to walk back to the car, I suspect that she was accepted for treatment. If one of our clients had a seizure and I stepped over them because I wanted to go home, I would quite rightly lose my job due to negligence and lack of duty of care.

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Responses

Response from Haslemere Walk in Centre

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around lack of duty of care and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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