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AppointMen cancelled on arrival

Story from nhs.uk

"AppointMen cancelled on arrival"

About: Royal Stoke University Hospital

After an hours journey and three people losing a days pay to get me there including myself.

I was told my surgery had been cancelled I had waited half hour to be told they had not got time to do it they had tried to ring me, no call was on my phone,I was not impressed travelling 30 miles to get there .

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Responses

Response from University Hospitals of North Midlands NHS Trust 7 years ago
University Hospitals of North Midlands NHS Trust

Submitted on 13/07/2016 at 14:24
Published on Care Opinion at 16:08

Dear Anonymous


Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands NHS Trust.

We strive to provide the very best standards of care and we would like to investigate the issues you have raised. We would be very grateful if you could provide some additional information about your experience by contacting our PALS (Patient Advice and Liaison Service) on 01782 676450 or 01782 676455 or by emailing patientadvice.uhnm@nhs.net.

Thank you and best wishes.

Rachel Harrop

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