About: Gravesham Community Hospital Gravesham Community Hospital DA11 0DG
I am in my 84th year and attended at Bath Street at 1.15 pm today only to be told that due to the amount of arrivals waiting I could not be seen. Now I have always had 1st class service from that department in the past but have to say that if your opening times state closing at 2.0. pm then that is what it should mean. The elderly coming in from surrounding villages should receive more consideration . Surely your procedures should be flexible enough to cope with, what appears to have been a sudden surge. This is the first time I have found it necessary to complain however I am sure that you can appreciate my frustration at the time wasted and the attendant costs involved in this wasted visit.
I would add that this is in no way a criticism of the staff, they are first class, but more a comment on the system.