"Outrageously bad service for vulnerable patients"

About: Queen's Hospital (Romford)

I am a patient of a Parkinsons Specialist and attended the support nurse for some years. The previous nurse left some time ago and I have had to visit my doctor about problems with my medication.

When I told them there was no Parkinsons support nurse at Queens because they had left the doctor told me there should be a replacement now.

Apparently there is a new support nurse but I have not been informed about that.

I have tried to get through on many occasions to see the specialist, but have given up after waiting so long.

My question is: Why weren't the records of the previous support nurse given to the new one and all the patients contacted??

Surely consideration for vulnerable patients with such a debilitating disease should be a priority where support is concerned?

Also I have been waiting for the results of a comparison xray for nodules since last march and still have not received it because the two xrays were referred by my doctor (as advised by the hospital) and a hospital doctor and the powers to be say it can't be done this way!

I have been waiting months and months for an appointment with the hospital for the annual check for this -check ups as advised by the specialist at the hospital.

I cannot help but think they are putting older patients in the back burner while seeing younger patients and other sectors of the population..

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Responses

Response from Queen's Hospital

I am sorry to read of your comments regarding the lack of support you have received from our Parkinson Support nurse.

We want all of our patients to feel that they are supported at all times and I am sorry that this is not the case.

Please contact our Patient Advice and Liaison Service where one of our PALS officers will be able to look into these concerns for you. The PALS team can be contacted on 01708 435 454 or by email, PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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