"ambulance drivers give a great service"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as the patient),

I’ve had two different types of transport to take me to the BRI for my appointments at the heart clinic. Whilst they are both very helpful, I’d find it very difficult to get to the hospital under my own steam, I must say the ambulance drivers give a great service. They come to the door to help me get from my house to the ambulance and make sure I am safely in the house when they bring me back. Sometimes I have a taxi sent to pick me up, the drivers are very pleasant people but they don’t get out of the car to help me from my house to the car. It would be so lovely if the taxi drivers could do this as it can be a struggle, if people worse off than me are also being taken to hospital in a taxi it must be very difficult for them.

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Kite273

Thank you for taking the time to share your story.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards

Sara

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