"She really put me at ease"

About: Raigmore Hospital / General Surgery

(as a parent/guardian),

My daughter went for surgery and while waiting for her to be anaesthetised a brilliant health care assistant stayed with me and she really put me at ease. I didn't really have time to read her badge so I'm sorry if this is mispronounced but I believe her name was jolanda. I just wanted to say thank you so much and you made a traumatic experience so much better.

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Responses

Response from Linda Kirkland, Interim Director of Operations, Raigmore Hospital, NHS Highland

Dear Inverg

Thank you so much for taking the time to let us know, we will ensure that Jolanda gets this feedback, this is exactly the sort of care we strive to provide and it is a credit to Jolanda. I hope your daughters operation went well and I am so pleased that we were able to make sure you were well looked after too.

Kind regards

Linda

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