"Spotlessly clean ward,wonderful staff & made me..."

About: Addenbrooke's Hospital

I was admitted to the addenbrookes treatment centre day surgery unit on the 10th of june for a laparoscopy & surgery for endometriosis.

I arrived at 7am was booked in immediately & within 2 or 3 minute a nurse came to take me on the unit,my husband was allowed onto the ward with me & stayed with me the whole time I there which was very nice,rather than me being dropped off & left by myself which I have experienced at other day surgery units in other hospitals.

The ward was spotlessly clean & each bay was individual & private,I also like the fact it was a same sex ward with just ladies.The ward was well staffed & all the nurses were lovely nothing was too much trouble for them.

By 8 am I had been prepped for theatre & everything was explained by 8.15 a member of the team & the anesthetist had both been to see me who were both absolutely lovely, very friendly & easy to talk to.

Shortly after I was escorted to theatre where a member of the theatre team stayed with me till the surgeon was ready to begin they were very nice and kept me chatting & was very kind & reasuring.

In recovery the staff made sure my pain was managed so I was comfortable & not in pain.After my surgery & back on the ward the nurses were fantastic, they popped in to see me every few minutes nothing was too much trouble for them,they made sure I was not in pain & they bought me as many cups of tea & glasses of water as I wanted & also kept offering sandwiches,toast & yoghurts which was very nice.I would like to thank the wonderful nurses on the ward that day they were kind,caring & friendly who really took very good care of all their patients in a a very efficient professinal but kind way &they looked after me wonderfully I was very impressed.

I have recovered very well from my surgery my stitches were very neat & I had no problems with infection afterward.

I would like to thank this team from the bottom of my heart,I like them very much, as a consultant they are down to earth & approachable & easy to talk to & really listens to you as a patient & in my opinion they are one of the absolute best at what they do. The whole team were fantastic, great at their jobs very professional,but they all treated me with kindness & respect & were warm & friendly at the same time.

I am very grateful for the treatment

I received at the day surgery unit & would like to thank the consultant the team & all the lovely nurses who took care of me that that day,you are all absolute diamonds & I would not hesitate to recomend the day surgery unit in any way,you will be in safe hands & receive the best of care by kind caring & friendly professionals who will do the best job possible.

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Responses

Response from Addenbrooke's Hospital

Thank you for taking the time to let us know about the kind and professional care you received from the staff at the day surgery unit, and that your found the facilities to be suitable and clean.

It is always good to hear that staff are working to the Trust's values of 'Safe, Kind and Excellent'.

I will pass on your positive comments to the staff involved as they will be much appreciated.

I hope that you are making a good recovery.

Patient Advice and Liaison Service

pals@addenbrookes.nhs.uk

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